Questions about products
Unfortunately not. We offer our guitars as seen in the website, and we do not have any customization options.
Wed, 14 Apr, 2021 at 12:38 PM
We do offer Left Handed guitars, see the Guitars section.
Wed, 24 Mar, 2021 at 10:32 AM
We are not in the position to sell replacement / upgrade parts for our guitars. There are a number of alternatives in the market, however please bear in...
Mon, 13 Sep, 2021 at 12:55 PM
Since our business model is for the most part direct to end customer sales, we are not in the position to offer a trial period. However, EU customers ha...
Mon, 13 Sep, 2021 at 12:57 PM
Currently, all our guitars are made in Indonesia, China but also France and Spain.
Wed, 15 Nov, 2023 at 7:47 AM
Unfortunately, no. As we are a company that sells directly to our customers and we don't have dealers or retailers, customers don't have the possibi...
Fri, 1 Oct, 2021 at 10:40 AM
Chug Express, SL does not offer financing services or payment plans. However, you may contact your bank to split a credit card payment into several inst...
Thu, 14 Oct, 2021 at 9:02 AM
We do not offer exchanges, product returns or refunds, as per our General Terms & Conditions. EU-Customers have the Right of Withdrawal within the 1...
Fri, 1 Oct, 2021 at 10:42 AM
We don't offer any additional discounts on guitars or hardcases. If you are on a budget, we recommend taking a look at our Solar Outlet Store as th...
Fri, 1 Oct, 2021 at 10:47 AM
All our guitars and basses ship with Blacksmith coated strings with the following string gauges. The tuning is provided only as a reference. The custome...
Thu, 28 Mar, 2024 at 10:29 AM