Questions about products

Can I get One of your guitars customized or in a different color?
Unfortunately not. We offer our guitars as seen in the website, and we do not have any customization options.
Wed, 14 Apr, 2021 at 12:38 PM
Do you make left handed guitars?
We do offer Left Handed guitars, see the Guitars section.
Wed, 24 Mar, 2021 at 10:32 AM
Can I upgrade my 2.X Solar with locking tuners like the ones in the 1.X guitars ?
We are not in the position to sell replacement / upgrade parts for our guitars. There are a number of alternatives in the market, however please bear in...
Mon, 13 Sep, 2021 at 12:55 PM
Trial Period ?
Since our business model is for the most part direct to end customer sales, we are not in the position to offer a trial period. However, EU customers ha...
Mon, 13 Sep, 2021 at 12:57 PM
Where are your guitars made ?
Currently, all our guitars are made in Indonesia.
Mon, 13 Sep, 2021 at 1:06 PM
Can I try a guitar before buying?
Unfortunately, no. As we are a company that sells directly to our customers and we don't have dealers or retailers, customers don't have the possi...
Fri, 1 Oct, 2021 at 10:40 AM
Do you offer any financing services?
Chug Express, SL does not offer financing services or payment plans. However, you may contact your bank to split a credit card payment into several inst...
Thu, 14 Oct, 2021 at 9:02 AM
What is your Return Policy?
We do not offer exchanges, product returns or refunds, as per our General Terms & Conditions. EU-Customers have the Right of Withdrawal within the 1...
Fri, 1 Oct, 2021 at 10:42 AM
Can I get a discount?
We don't offer any additional discounts on guitars or hardcases. If you are on a budget, we recommend taking a look at our Solar Outlet Store as t...
Fri, 1 Oct, 2021 at 10:47 AM
What are the string gauges and tuning of my Solar Guitar?
All our guitars and basses ship with Blacksmith coated strings with the following string gauges. The tuning is provided only as a reference. The custome...
Mon, 12 Sep, 2022 at 10:18 AM