Questions about products

Can I get One of your guitars customized or in a different color?
Unfortunately not. We offer our guitars as seen in the website, and we do not have any customization options.
Wed, 14 Apr, 2021 at 12:38 PM
Do you make left handed guitars?
We do offer Left Handed guitars, see the Guitars section.
Wed, 24 Mar, 2021 at 10:32 AM
Can I upgrade my 2.X Solar with locking tuners like the ones in the 1.X guitars ?
We are not in the position to sell replacement / upgrade parts for our guitars. There are a number of alternatives in the market, however please bear in...
Mon, 13 Sep, 2021 at 12:55 PM
Trial Period ?
Since our business model is for the most part direct to end customer sales, we are not in the position to offer a trial period. However, EU customers ha...
Mon, 13 Sep, 2021 at 12:57 PM
Where are your guitars made ?
Currently, all our guitars are made in Indonesia.
Mon, 13 Sep, 2021 at 1:06 PM
Can I try a guitar before buying?
Unfortunately, no. As we are a company that sells directly to our customers and we don't have dealers or retailers, customers don't have the possi...
Fri, 1 Oct, 2021 at 10:40 AM
Do you offer any financing services?
Chug Express, SL does not offer financing services or payment plans. However, you may contact your bank to split a credit card payment into several inst...
Thu, 14 Oct, 2021 at 9:02 AM
What is your Return Policy?
We do not offer exchanges, product returns or refunds, as per our General Terms & Conditions. EU-Customers have the Right of Withdrawal within the 1...
Fri, 1 Oct, 2021 at 10:42 AM
Can I get a discount?
We don't offer any additional discounts on guitars or hardcases. If you are on a budget, we recommend taking a look at our Solar Outlet Store as t...
Fri, 1 Oct, 2021 at 10:47 AM
What are the string gauges in my guitar ??
 All our guitars and basses ship with Blacksmith coated strings, as follows: A1.6 Artist BOP LTD                     010,013,017,030,042,052  A1.6C...
Thu, 7 Oct, 2021 at 10:46 AM