You have to go directly on to get the fresh informations about your order.

Don't do a ticket, you will find all necessary informations in this link.

To know : 

*The products are sent under 2-3 open days after the purchase IF THE PRODUCT IS IN STOCK (Monday to Friday are open days).

*If the product was pre-ordered, you can find in your account the pre order availability date inside your order detail

*Then you receive an update with an UPS link. ( for the follow up).