You have to go directly on https://www.solar-guitars.com/follow-my-order/ to get the fresh informations about your order.
Don't do a ticket, you will find all necessary informations in this link.
To know :
*The products are sent under 2-3 open days after the purchase IF THE PRODUCT IS IN STOCK (Monday to Friday are open days).
*If the product was pre-ordered, you can find in your account the pre order availability date inside your order detail
*Then you receive an update with an UPS link. (ups.com for the follow up).